FAQ

Here are answers to a few things you might want to know:
Do you charge for post and packaging?
For UK customers P&P is £1, for deliveries within Europe and Worldwide P&P is £3 and £5 respectively.
What’s included in a Goldleaf Kit?
In all standard Goldleaf Needlework kits you get a chart with key, pre-sorted DMC threads, fabric and a needle.
We are happy to add an instruction sheet if needed, but don’t include as standard , please just make a note in the customer comment box when you order if you would like one.
How quickly are items despatched?
Most orders for items in stock will be despatched within 24 hours, if a product is out of stock it will usually have a likely despatch time in the description. For DMC products will give a timescale of 10-14 days, although it is often around 7 days. If the product is going to take longer than 14 days, we will email to let you know so you can decide whether to continue with the order or not.
Will you change the fabric?
We are happy to change the fabric in any of our own designs to any fabric we have in stock and the delivery time should be the same. Please ask if you would prefer a fabric we don’t appear to have in stock we will try and get it but obviously it may take longer to arrive.
Can we enlarge the chart?
If you would prefer a larger scale chart we are happy to do this for you. All the charts are in black and white symbols, with some lines in colour and don’t have an overlap but if you prefer charts in a different form we’ll do our best to get you the type you want.
Do you supply other manufacturers?
Yes, we can order most items from the DMC catalogue.
How do we contact you?
The best way to contact us is by e-mail, This email address is being protected from spambots. You need JavaScript enabled to view it. , we will always do our best to reply promptly. If you don’t hear from us within a few day (e-mails do occasionally seem to go missing into cyberspace), please do try again or phone on 01482 571120.

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