Terms and Conditions

Orders and Payment

Website - Payment can be made by credit/debit card through PayPal.
Orders by post - Cheque made payable to Goldleaf Needlework, cheques must clear before goods dispatched.
Privacy Policy - we do not store credit card details nor do we share customer details with any 3rd parties.

Delivery

UK Post and Packaging is free, overseas delivery charges will be £3 within Europe and £6 Worldwide.
Items in stock will normally be dispatched within 3 days, please allow 14 days before querying non-delivery in the UK, 28 days overseas.

UK deliveries are made by Royal Mail, standard first class postage, orders over £40 may be sent by recorded delivery. International deliveries by airmail, purchaser is liable for any custom charge which may apply.

Where an item is not in stock the purchaser will be advised, via e-mail, the likely delivery time. 

Returns

If you are not completely satisfied with your goods please return within 14 days of receipt for full refund. We cannot be held responsible for items lost in transit. Please use recorded delivery or obtain certificate of posting.
All items must be returned in saleable condition. All kits and charts must be returned unopened.

If any of the goods are found to be faulty or any components are missing we will replace that part free of charge or where this is not possible offer a full refund.

This does not affect your statutory rights as a consumer.

Copyright

All Goldleaf Kits/Charts are copyright and must not be photocopied or resold without our express permission.

General

All orders are subject to terms and conditions and we reserve the right to refuse any orders placed with us. We may change our terms and conditions at any time.

All descriptions/illustrations on this website are for a general idea of products only,  actual products may vary slightly.

Prices and availability are subject to change without prior notice.

Only one coupon code can be used per transaction.

 

 

 

 

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